Meet MoLo: Chris Eubanks, Strategic Account Development Manager

We know that our people are at the heart of MoLo, so in this series we’re introducing and highlighting members of the MoLo family across every department and across the country! We’re excited to spotlight the incredible, diverse people and the work that they do each day at MoLo Solutions.

Today, meet Chris Eubanks! Chris is a Strategic Account Development Manager at MoLo, bringing over ten years of logistics expertise and working from ArcBest’s Fayetteville office.

Check out our conversation with Chris below!

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Chris, how would you describe what you do as a Strategic Account Development Manager?

As a Strategic Account Development Manager, I’m responsible for managing a team of Truckload Account Managers, who focus on nurturing and expanding relationships with our most crucial customers. I focus on understanding our customer’s long-term objectives, providing solutions that align with their goals, and ensuring consistent growth and mutual benefit in the partnership.

What was your experience like when you started working at MoLo?

I have been in the industry for 10+ years, so I am hard to impress, but starting at MoLo was a blend of excitement and learning. I was immediately struck by the innovative spirit and the drive of the team and how they live their values daily.

How would you describe MoLo’s culture? How would you describe the culture of the Fayetteville office?

MoLo’s primary focus is providing an excellent customer experience while ensuring employees can thrive in a fun environment. MoLo’s overall company culture is one of innovation, teamwork, and customer-centricity. We value open communication, adaptability, and a constant hunger for growth. The Fayetteville office in particular has a close-knit family vibe, with everyone being deeply committed to supporting one another and driving results for our ourselves and our customers.

What do you enjoy most about your role? How do you approach challenges in your role?

What I enjoy most about my role is the opportunity to build lasting, relationships with my team and our customers and being at the forefront of delivering value to them. Challenges are inevitable, but I approach them with a solutions-oriented mindset. I believe in collaborating with my team, leveraging our collective knowledge, and seeking feedback to continuously adapt and overcome any hurdles.

 How do you collaborate with other teams in your role as a Strategic Account Development Manager?

Collaboration is key in my role. Whether it’s working with the Customer Operations and Carrier Sales teams to ensure seamless execution or partnering with any other ArcBest internal service to create tailored solutions for our customers, collaboration ensures that we provide both strategic and comprehensive solutions. We often hold cross-functional meetings and maintain open communication channels to ensure all teams are aligned with our strategic goals.

Do you have any advice for people interested in working in Account Management at MoLo?

For those interested in Account Management at MoLo, you have to have an open mind, passion for building lasting relationships, a commitment to growing your business, and an understanding and delivering on customer needs. Being proactive, continuously learning, and embracing the collaborative spirit of MoLo will set you on the path to success in this role.

Want to learn more about MoLo’s world-class culture and how you can join our team? Click Here!