Life at MoLo Archives - MoLo

Built In announced today that MoLo® was honored with its prestigious 2024 Best Places to Work in Chicago Overall and Best Midsized Places to Work in Chicago Awards. This is the fourth consecutive year we’ve been named a Built In Best Place to Work.   

“We’re thrilled to be recognized by Built In for MoLo’s people-first workplace culture,” said MoLo VP of Human Resources Cara Kinney. “Our people are driven to do their best, and we’re committed to taking care of our people. The training, development and career growth opportunities we offer, along with competitive benefits and community environment, truly make it a special place to work.” 

Built In determines the winners of Best Places to Work based on an algorithm using company data about compensation and benefits. To reflect the benefits candidates search for more frequently on Built In, the program also weighs criteria like remote and flexible work opportunities, programs for DEI and other people-first cultural offerings.  

Learn more about an exciting career with MoLo.  

Today, meet Scott Martin! Scott is MoLo’s Truckload Market Strategy Manager. He has been with MoLo for two years and is an important part of our Yield team.

Check out our conversation with Scott below!

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Scott, how would you describe what you do as Truckload Market Strategy Manager?

In my role, I’m responsible for driving and managing our digital quoting strategy as well as increasing the freight knowledge of our employees by providing timely and actionable market and economic guidance.

What do you enjoy most about your role?

I love digging into our internal and external data to identify performance trends and then collaborating with our stakeholders to implement actionable corrections.

What was your experience like when you started working at MoLo?

I joined MoLo after its acquisition by ArcBest where I worked as a Pricing Manager, and the transition was seamless and easy. Our values and drive aligned perfectly, and with quickly got down to the task of integrating our two organizations while driving growth through exemplary service.

How would you describe MoLo’s culture?

MoLo is a special place. We collaborate really well with each other, we display a high degree of personal and professional integrity and we’re all driven for excellence. Everybody I work with is invested in each other’s success.

What is your favorite “MoLo memory”?

My favorite recent memory would be our team’s first Yield Summit in Nashville. The Yield team lives and works all across the US, and that was my first opportunity to meet everybody in person after months of long hours, hard work and a lot of web calls as we worked through our integration with ArcBest. The opportunity to get together, plan for our future, and enjoy each other’s company in the same city was a great experience, and it is one I continue to look forward to each year.

How do you collaborate with other teams in your role as a Truckload Market Strategy Manager?

My team is here to support our internal and external customers, so collaboration is key in my role. We listen to our carriers, customers and teammates to provide meaningful and actionable data on our performance and the overall state of the market. Through collaboration, we also strive to build winning transportation strategies that benefit both MoLo and our shipper customers.

Do you have any advice for people interested in working at MoLo?

Be curious! Learn as much as you can, take the extra step to understand the “why”, collaborate with your peers and leaders to learn as much as you can about this dynamic industry.

Want to learn more about MoLo’s world-class culture and how you can join our team? Click Here!

Today, meet Riley Blackmore! Riley is MoLo’s Business Intelligence Manager. He has been with MoLo for three years and was part of our first intern class in 2019.

Check out our conversation with Riley below!

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Riley, how would you describe what you do as a Business Intelligence Manager?

My day-to-day as a Business Intelligence Manager is working with different business units to give visibility to data and also provide insights based on the internal data we have. My team makes and refines reports that assist with decision-making and operational tasks across our different teams. Every day can be different, which is part of what I enjoy about the role.

What do you enjoy most about your role? How do you approach challenges in your role?

Like I mentioned, every day working in Business Intelligence can present a new set of problems to solve. Our team tackles them head-on and we pride ourselves on our ability to combine our skillsets with the knowledge of our people to find solutions. Working on different things keeps my day interesting, and I enjoy creating value for our people through this work.

What was your experience like when you started working at MoLo?

I’ve been at MoLo for three years now, I started as a Carrier Sales Intern in 2019. During that time, my interest was more of business analytics but at that time we didn’t have a department for that. When I returned as a full-time hire, I did a cross-training exercise where I started as a Carrier Sales Representative, then transitioned to a Customer Operations Representative, then shifted to Business Intelligence. When I joined MoLo, we were a much smaller company, so it’s been exciting to see our growth over the years.

How would you describe MoLo’s culture? How would you describe the culture of the Chicago office?

Two words I would use to describe the culture at MoLo are positive and infectious. In working with a lot of different teams, I get to see the enthusiasm our people have at all levels of our business when it comes to solving problems and creating solutions. I like coming in to the office and seeing the energy our teams bring every day.

What is your favorite “MoLo memory”?

My favorite recent memory at MoLo was participating in our MoLo Invitational golf event. It was a great chance to meet some of our customer contacts in person and spend a day together growing relationships and having some fun. I can’t wait until next year’s outing!

How do you collaborate with other teams in your role as a Business Intelligence Manager?

In addition to collaborating with and assisting our teams with reporting and data visibility in my day-to-day, my team has standing meetings with heads of departments across the company. These help us make sure their needs are being met and our bandwidth is aligned with departmental priorities. We collaborate with and support almost every department at MoLo.

Do you have any advice for people interested in working in Business Intelligence at MoLo?

On our team, we’re looking for a data storyteller who is both a self-starter and able to pivot quickly between different workflows. You don’t necessarily need experience in logistics or truckload – I didn’t have any before starting in this role. If this sounds like you, and you have a desire to get into the data and help us support the broader business, then my advice would be to apply for our Business Analyst position!

Want to learn more about MoLo’s world-class culture and how you can join our team? Click Here!

Today, meet Christian Collins! Christian is a Customer Account Manager at MoLo, and he has been with ArcBest for two years working from ArcBest’s Fort Smith headquarters.

Check out our conversation with Christian below!

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Christian, how would you describe what you do as a Customer Account Manager?

As a Customer Account Manager, I have the responsibility of addressing customers’ needs and concerns. I help solve their logistics challenges by creating solutions for their needs. My day-to-day responsibilities include quoting, booking, tracking, and scheduling customer shipments. I also develop and maintain strong relationships with my customers.

What was your experience like when you started working at MoLo?

When I first started working with Molo it was an eye-opening experience. Never having been part of an integration, it exciting to exchange processes and knowledge between ArcBest and MoLo.

How would you describe MoLo’s culture? How would you describe the culture of the Fort Smith office?

MoLo’s culture embodies an attitude of teamwork, collaboration, and fun. Customer service is the number one priority, and everyone works together to ensure our customers’ needs are met. At our Fort Smith office, we have a very similar culture, we are all dedicated to helping our customers and looking out for each other.

What do you enjoy most about your role? How do you approach challenges in your role?

Building relationship with customers is my favorite part of my role. Through getting to know my customers, I learn their needs, concerns, and pain points, which allows me to personalize solutions for them and provide value. I find that communication is the key to overcoming adversity in this role. Every day brings something different, and we tackle challenges head-on with effective communication and teamwork.

 How do you collaborate with other teams in your role as a Customer Account Manager?

As a Customer Account Manager, I work very closely with Carrier Sales. They provide us with key market insights, as well as essential capacity and pricing information. I can take that information to my customers to better inform their decision-making and create business wins. Carrier Sales is also invaluable to executing the freight; we work together to make sure everything is serviced above and beyond customer standards. Together, we make a great team!

Do you have any advice for people interested in working in Account Management at MoLo?

To be successful in Account Management, you must be able to understand who your customers are and what their needs are. You need to be reliable and able to lay out clear plans of action. Being open minded, proactive, and collaborative will help you build trust through interaction with customers, leading to success in this role.  Another key in this role is to not to get easily discouraged and lean on your team members at MoLo for support!

Want to learn more about MoLo’s world-class culture and how you can join our team? Click Here!

Senior Carrier Sales Representative Camilla Mills had a chance to share her experience working at MoLo with Built In Chicago. Learn more below!   

The MoLo difference:

 “MoLo Solutions is more people-focused and team-oriented than the other companies I’ve worked for, which I love. I believe our team-first mentality contributes to the overall success of our sales reps because it builds a culture in which I know I have a voice and the support of my peers and leaders.”

What job-seekers should know:

“Through MoLo’s training program and its leaders, we are given all the tools necessary to be successful. It puts everyone on a level playing field, so then it’s up to us to ask questions and continue to learn as we grow our careers here. We can reach out to anyone and they are excited and willing to help. That is truly how I found so much success in carrier sales. You will see the reward based on how much work you put in. The support here is unmatched and the people around you want to see you succeed!”

To learn more about working at MoLo, check out our Join Us page, or explore open positions here!

We know that our people are at the heart of MoLo, so in this series we’re introducing and highlighting members of the MoLo family across every department and across the country! We’re excited to spotlight the incredible, diverse people and the work that they do each day at MoLo Solutions.

Today, meet Chris Eubanks! Chris is a Strategic Account Development Manager at MoLo, bringing over ten years of logistics expertise and working from ArcBest’s Fayetteville office.

Check out our conversation with Chris below!

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Chris, how would you describe what you do as a Strategic Account Development Manager?

As a Strategic Account Development Manager, I’m responsible for managing a team of Truckload Account Managers, who focus on nurturing and expanding relationships with our most crucial customers. I focus on understanding our customer’s long-term objectives, providing solutions that align with their goals, and ensuring consistent growth and mutual benefit in the partnership.

What was your experience like when you started working at MoLo?

I have been in the industry for 10+ years, so I am hard to impress, but starting at MoLo was a blend of excitement and learning. I was immediately struck by the innovative spirit and the drive of the team and how they live their values daily.

How would you describe MoLo’s culture? How would you describe the culture of the Fayetteville office?

MoLo’s primary focus is providing an excellent customer experience while ensuring employees can thrive in a fun environment. MoLo’s overall company culture is one of innovation, teamwork, and customer-centricity. We value open communication, adaptability, and a constant hunger for growth. The Fayetteville office in particular has a close-knit family vibe, with everyone being deeply committed to supporting one another and driving results for our ourselves and our customers.

What do you enjoy most about your role? How do you approach challenges in your role?

What I enjoy most about my role is the opportunity to build lasting, relationships with my team and our customers and being at the forefront of delivering value to them. Challenges are inevitable, but I approach them with a solutions-oriented mindset. I believe in collaborating with my team, leveraging our collective knowledge, and seeking feedback to continuously adapt and overcome any hurdles.

 How do you collaborate with other teams in your role as a Strategic Account Development Manager?

Collaboration is key in my role. Whether it’s working with the Customer Operations and Carrier Sales teams to ensure seamless execution or partnering with any other ArcBest internal service to create tailored solutions for our customers, collaboration ensures that we provide both strategic and comprehensive solutions. We often hold cross-functional meetings and maintain open communication channels to ensure all teams are aligned with our strategic goals.

Do you have any advice for people interested in working in Account Management at MoLo?

For those interested in Account Management at MoLo, you have to have an open mind, passion for building lasting relationships, a commitment to growing your business, and an understanding and delivering on customer needs. Being proactive, continuously learning, and embracing the collaborative spirit of MoLo will set you on the path to success in this role.

Want to learn more about MoLo’s world-class culture and how you can join our team? Click Here!

We know that the people are what makes MoLo, so in this series we’re introducing and highlighting members of the MoLo family across every department and across the country! We’re excited to spotlight the incredible, diverse people and the work that they do each day at MoLo Solutions.

Today, meet Jen Becker! She is a Strategic Capacity Lead at our Chicago office who is frequently in awe of how the people here are passionate about what they do and for each other—including a day for her mother that neither of them will ever forget.

Check out our conversation with Jen below!

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Jen, what was your experience like when you started working at MoLo? 

I started at MoLo in July 2021, immediately after I graduated from college. I didn’t know much about logistics and almost nothing about working at a brokerage. Thankfully, we have an incredible training team here who started with the basics of the industry. They helped me learn the ins and outs and become more confident in my role. I gained hands-on experience by being immersed in tons of new situations. I also took time to meet new people at our company and was inspired by their work ethic and dedication to our mission. It definitely rubbed off on me, and I knew I was at the right place because of it.

How would you describe what you do as a Strategic Capacity Operations Lead?

As the Strategic Capacity Operations Lead, I’m responsible for overseeing the success of routing guide compliance across all regions. For example, I monitor lane-level performance with our carrier partners to ensure that our customers are being serviced to both our standards and theirs. I also help to ensure the utilization and success of our new auto-tendering routing guide software.

How do you approach difficult issues that come up as a Strategic Capacity Operations Lead?

Efficient and thoughtful communication is the most crucial part of my role. Being able to clearly articulate a situation and the best way to resolve it has allowed me to be successful throughout a lot of crazy times. I also try to maintain positivity throughout difficult issues. The more you are happy to answer questions or re-explain a situation, the more people feel comfortable coming to you. I’ve also learned when to ask for help; I know that if I don’t know the answer to a question, I can find someone else who does.

How do you collaborate in your role as a Strategic Capacity Operations Lead?

I collaborate with almost every department here at MoLo. I work internally with my team to achieve our goals, but also with the Carrier Sales and Operations Teams to ensure our lanes are performing well. I also have the privilege of working with the Product and Project team as well as the team from Mastery, our TMS platform, to shape our auto-tendering software into its best form. I love working with a variety of people and value how each person brings a unique perspective. 

Do you have any advice for people interested in working at MoLo?

If it’s your first time in the logistics industry, don’t be scared to venture into something new! If you’re a seasoned veteran, I think you’ll find MoLo is a special place to work. There are so many people here that want to support you and see you succeed. Freight is fast-paced, but you can learn so much and have an unmatched opportunity for growth. If you can come to work every day with the desire to learn something new, you will succeed.

How would you describe MoLo’s culture?

The people here are passionate about what they do, but also for each other. I am constantly in awe of how our people come together to help each other cover a challenging load, earn awards for our dedication to service, and raise money for amazing causes. During Breast Cancer Awareness Month last year, my mother had recently beat breast cancer and was invited into our office for an afternoon of fun, games, and fundraising. We raised over $4,000 in one day—everyone made her feel so special, and I know it’s a day neither of us will ever forget. 

Want to learn more about MoLo’s world-class culture and how you can join our team? Click Here!

We know that the people are what makes MoLo, so in this series we’re introducing and highlighting members of the MoLo family across every department and across the country! We’re excited to spotlight the incredible, diverse people and the work that they do each day at MoLo Solutions.

Today, meet Kevin Berardini! He is a Senior Manager of Truckload Strategy at our Nashville office who is most proud of the fact that over the last six years of his time at MoLo, we’ve maintained our focus on experience and execution and doing the fundamentals every single day because that’s always going to be the biggest challenge.

Check out our conversation with Kevin below!

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Kevin, what do you do as a Truckload Strategy Senior Manager? 

My group sits in a unique position where we interact with every department that touches truckload freight. From a high level, our job is to help onboard new customer partners,  expand our current customer relationships, and make sure that we’re always exceeding the expectations that our customer partners have set. This can include helping with prospecting and outreach, supporting execution on pricing, and then giving input on how we are executing operationally to drive further growth and success. I love what we get to do in Truckload Strategy because we get a unique perspective seeing the full customer life cycle and get to add value for our customers every step of the way. 

What was your experience at MoLo when you first started? 

When I got started in July 2017, there were only a handful of us, and I was working off of a broken folding table for my first two weeks. It was both the most exciting and terrifying thing that I’ve ever been a part of. I was completely consumed by this idea that I could be a part of building something that was bigger than myself and that we could create a place where people could build lives for themselves that they were excited about, proud of, and felt fulfilled by. I think that is what continues to make MoLo so special. This is a company full of inspired, driven individuals who truly want to make an impact. I’m most proud of the fact that over the last six years, we’ve maintained our focus on experience and execution and doing the fundamentals every single day because that’s always going to be the biggest challenge. 

Do you have any favorite moments from your time at MoLo?

I still remember some of our early customer visits, where we first found out that we would be partnering with large enterprise shippers and moving their freight.  Earning these awards showed that they trusted us as an organization and it was extremely validating to see that come through because it reflected the hard work that we’ve put into this since the beginning. This isn’t necessarily a specific memory, but something that I like to reflect on is the way that we’ve grown and matured as a company—how we’ve learned the importance of specialization and really placing our people in positions that not only allow MoLo to grow, but create opportunities for us to succeed. 

Can you talk about the culture of the Nashville office and what that expansion has been like? 

The past two and a half years have flown by, but the culture here reflects what we started with on day one. Our unofficial motto is “Offense City,” which reflects our mindset of always moving forward and pushing through whatever challenges that we face. We take the approach of trying to understand all perspectives and then face those challenges head-on and try not to skirt around them. We have an awesome group of people in Nashville that all took a chance to move down here together. It’s been amazing to see the growth of the people here and the drive to keep MoLo pressing forward.

What advice do you have for someone who is interested in working at MoLo? 

I’d say pursue it and go after it. That’s one of the most important things I’ve learned over my entire professional experience. There’s a few main characteristics that make our people successful. Initiative is the first one, because the folks who just have an innate ability to see something that should get done and jump on it, they set themselves apart here. That’s also what sets us apart from our competitors. The resilience of our people is another one. This industry is full of challenges to be solved, and the ability and drive to take these challenges on is important in any role. The last piece is thoughtful communication. Being able to recognize what’s going on in a situation, effectively collaborating with everyone involved, and then communicating in a way that will resonate with everybody is extremely important as well. I think regardless of what role you’re in, these skills and traits will benefit you and the company greatly. 

Want to learn more about MoLo’s world-class culture and how you can join our team? Click Here!

Welcome to the Meet MoLo series!

We know that the people are what makes MoLo, so in this series we’re introducing and highlighting members of the MoLo family across every department and across the country! We’re excited to spotlight the incredible, diverse people and the work that they do each day at MoLo Solutions.

Today, meet Monica Arteaga! She is a carrier sales specialist at our Chicago Headquarters who values the opportunity to build relationships with her carriers and learn more about what’s going on in the industry from them.

Check out our conversation with Monica below!

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Monica, How would you sum up what you do as a Carrier Sales Specialist?

Overall, the role is about communication. Communicating all the time with people. Whether it’s with the operations team, salespeople, or any of our other partners. I often reach out to my tagged carriers, who are the people that I work most closely with, and will speak with a lot of new carriers on the phone throughout the week. In general, I really try to build meaningful relationships with my carriers.

What do you do to build those relationships with carriers?

I have carriers that I work with regularly, so I’ll call them every day just to check in and see how they’re doing. If I see a load or lane that I know would fit their network, I give them a call. They call me as well just to see if there’s something that would be a good fit for them, and I’ll ask about what their schedule looks like for the week. Keeping strong communication with carriers is essential. I also enjoy answering inbound calls to create new connections and see if there’s anyone else I can help.

What was your experience like when you first started working at MoLo?

When I first started working at MoLo, everything was brand new to me. I wouldn’t say it was intimidating, but I realized very quickly that I didn’t know a lot about logistics. However, being around the culture and the people here at MoLo made me feel very comfortable, which helped me transition into my role. The training program and team made it easy for me to be successful in this role because they taught us a lot and gave excellent advice.

What do you enjoy most about your role in carrier sales?

I really like being on the phone just because I do enjoy talking to people. It’s a great feeling knowing that I’m able to help people and that they are choosing to work with me. Overall, getting to talk to new people and building relationships is something I really enjoy a lot about my role. Over time, people start to share their work styles and how they operate, so I’m able to understand what’s going on, on a deeper level. Drivers will also share with me what is going on in the industry, and I enjoy getting to know them and hearing their insights.

What’s your favorite memory so far working at MoLo?

My favorite memories are from gatherings and events that bring people together. One of the more recent ones that I had a really good time at was the “Moms of MoLo” event. It was cool because you might not know every single person at the company, but we were able to learn more about each other’s lives outside of work. It was also a women-led event, so it was really empowering to hear from people about things they struggle with and how they handle them.

Want to learn more about MoLo’s world-class culture and how you can join our team? Click Here!

Welcome to the Meet MoLo series!

We know that what makes MoLo is our people, so in this series we’re introducing and highlighting members of the MoLo family across every department and across the country! We’re excited to spotlight the incredible, diverse people and the work that they do each day at MoLo Solutions.

Today, meet Dan, a corporate training manager at MoLo’s Chicago office. He is not only one of the first faces every new employee sees, he also has the privilege of conveying the spirit, culture, and passion that define MoLo to all our new hires.

Check out our conversation with Dan below!

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Q: Dan, how would you sum up what you do as a Corporate Training Manager? 

I manage everyone’s initial start here at MoLo. The training team guides them into their actual paths for success within their career here at MoLo. Essentially, we make sure everybody’s trained up to kill it at their job from day one. 

Q: How do you approach difficult issues that come up in your role? 

Communication is key. Relationships amongst all the different departments are really important for someone in my role as we facilitate new employees to every single department. We personally have to be aware of any changes to a team, any updates to processes, and organization changes in general—like PTO, benefits, and all that good stuff. Changes happen rapidly, and staying in front of those and being prepared and having the content to match it is probably one of the most important things. The approach I take is always being a goalkeeper; just being ready and not letting anything pass you, especially in the busy times.

Q: Building on that, would you mind talking more about how you work with other departments and where you collaborate and create wins?

A prime example is Carrier Sales. When I come into the office every morning, before I start my day, I go and talk to every single person on the floor and say “hi.” Because I might need to lean on them for shadows, and carrier sales managers will start pointing out difficulties that a rep may have, and if they’re noticing a specific trend, that can inform how we train a certain topic to new hires. So we’ll come back and review processes just by purely chatting through issues and seeing the reps that have hit the floor. 

Q: What do you enjoy most about your role here at MoLo? 

Getting to meet everybody. Easy, really easy answer. I consider myself a champion of culture. Every employee’s journey starts with us in the first four weeks, and we set the tone for the rest of their time here at MoLo. The ability to meet everybody on day one and hopefully create a positive journey from the start here at MoLo, and really influence them to be a part of the culture, and join in on building that culture as well is really special. 

Q: Do you have any advice for somebody who would be interested in working in corporate training? 

Somebody looking to be a corporate trainer would be somebody who has a lot of positive energy and is excited to be the first face new employees see—along with being someone who drives company culture. That’s what we do. That’s one thing that, at times, can be a challenge, regardless of what else is going on you always want to come in with a smile and positive attitude. You just have to be able to communicate and articulate what’s in front of you and encourage those who are starting this new chapter in their career. 

Want to learn more about MoLo’s world-class culture and how you can join our team? Click Here!