FOR IMMEDIATE RELEASE
January 11, 2023
Contact: Helena Solarte
Email: [email protected]
Chicago—Today, Built In announced that MoLo Solutions was honored in its 2023 Best Places To Work Awards. The annual awards program includes companies of all sizes, from startups to those in the enterprise, and honors both remote-first employers and companies in large tech markets across the U.S.
“We’re thrilled to be recognized by Built In for MoLo’s unparalleled workplace culture, employee growth opportunities, extensive benefits, and family-like environment.” Said MoLo Solutions VP of Human Resources Cara Kinney. “MoLo is one of the best places to work because our people are driven to be the best. Our continued growth and success are because of our incredible people and their commitment to always delivering for our customers and for each other.”
Built In determines the winners of Best Places to Work based on an algorithm using company data about compensation and benefits. To reflect the benefits candidates are searching for more frequently on Built In, the program also weighs criteria like remote and flexible work opportunities, programs for DEI, and other people-first cultural offerings.
“It’s my honor to congratulate this year’s Best Places to Work winners,” said Sheridan Orr, Chief Marketing Officer, Built In. “These exemplary companies understand their people are their most valuable asset, and they’ve stepped up to meet the modern professional’s new expectations, including the desire to work for companies that deliver purpose, growth, and inclusion. These winners set the stage for a human-centered future of work, and we can’t wait to see that future unfold.”
MoLo Solutions, an ArcBest® Truckload service, offers reliable shipping solutions with a flexible carrier network and in-house freight experts to solve customers’ complex shipping needs. For more information, visit shipmolo.com and arcb.com.
About Built In
Built In is creating the largest platform for technology professionals globally. Monthly, millions of the industry’s most in-demand professionals visit the site from across the world. They rely on our platform to stay ahead of tech trends and news, learn skills to accelerate their careers, and find opportunities at companies whose values they share. Built In also serves 2,000 customers, innovative companies ranging from startups to those in the Fortune 500. By putting their stories in front of our uniquely engaged audience, we help them hire otherwise hard-to-reach tech professionals. www.builtin.com
A lot has changed at MoLo over the last five years, but there is still one word at the core of who we are, what MoLo means, and how our people are defined—Driven.
2022 was a year that exemplified that definition. From the meteoric growth as a company, to the biggest hiring classes in our history, the integration with ArcBest, a brand-new Chicago office, awards from both customers and world-renown organizations, and so much more.
This was a year where we spent 3,160 hours training new employees, 9,745,396 hours over Zoom, around 5 hours onthe same basketball court that Justin Bieber played on for company-wide meetings, and sent 29,116,673 Slacks—equaling about 82,000 messages per day and roughly 117 messages per person, per day.
2022 was a year where we were driven for better, we were driven to deliver, and we were, as always, driven by passion.
It would be hard to argue that one of the biggest and most exciting changes this year wasn’t the integration with ArcBest. And few have been at the forefront of that process like our incredible training team.
They have made over 30 combined trips to the ArcBest campuses in Ft. Smith, Plano, and Fayetteville, where they trained more than 300 people! Their work over the course of the year has led to extremely positive feedback from legacy ArcBest employees, who have brought up how much they love seeing how the MoLo teams interact and support one another.
A huge shout out to our Recruiting and Talent teams, whose work this year saw us bring on more than 370 new people into MoLo! It’s no small feat to bring on such a large number of people, and it is a testament to the strength and success of our hiring teams. It takes a lot of hard work and dedication to attract and retain top talent, and it is clear that they put in the effort to make this happen. It has already been exciting to see what this skilled and diverse new group has accomplished!
This year we also celebrated the one-year anniversary of our Nashville office’s grand opening!
What started as a small team of about ten, has more than tripled in size since April of 2021. Massively growing their customer sales, customer operations, and account management teams.
They had a hugely impressive first full year, and we can’t wait to see what they do in their second!
Spending any time at MoLo, you immediately realize the commitment to giving back. Whether it’s a 50/50 raffle on a Friday, one of the many toy drives, or volunteer opportunities through our Employee Resource Groups and philanthropy team, it’s clear that giving back to the community is a priority.
This year, you helped raise money for Bernie’s Book Bank, which secured 775 books for underserved kids, and the Special Olympics of Illinois and Tennessee through the Chicago and Nashville Polar Plunges, helping them provide year-round sports training, leadership opportunities, and health services to more than 18,000 athletes with special needs. The “Desktop Derby” races raised funds for the Special Operators Transition Foundation—securing sponsorship to the Special Operators Transition Foundation’s golf event and job fair. This allowed several of our MoLo Veterans to attend and help recruit transitioning Armed Forces members. And the annual MoLympics contributed to the local Chicago non-profit A Greater Good Foundation.
This year, our ubiquitous 50/50 raffles helped raise more than $10,000 in donations that went directly to incredible charities and organizations! One of which was the most we’ve ever been able to donate, allowing us to support the Highland Park Community Foundation to help victims and their families after the July 4th tragedy in Highland Park.
Additionally, instead of sending out small gifts to our partners for the holidays, we wanted to give the gift of giving to others. Recipients got to pick one of the incredible charities available and donate to them–all on MoLo. The donations totaled right at $20,000, and the response from our partners was terrific. We received so much positive feedback thanking us for giving them such a meaningful gift for the holiday season.
It’s easy to say you’re driven to deliver, but we proved it with results this year, like every year.
By putting in the work, MoLo won numerous awards this year, highlighting the breadth of our service and what sets us apart.
We saw the incredible success of individual teams, with Brill, Inc. naming us their Broker of the Year, Niagara Bottling naming us their Northeast Carrier of the Year, and Isometric Technologies honoring us with their Excellence in Service Award. We saw it on the individual level, with our Chief Product Officer Jack Twyman being named one of Supply and Demand Chain Executive Magazine’s Pros to Know for his work transitioning MoLo onto Mastermind and leading the integration with ArcBest. And we saw it company-wide, where we were named one of The Americas’ Fastest-Growing Companies of 2022 by Financial Times, one of Chicago’s Best Large Companies to Work For by BuiltIn, and one of Chicago’s Top Workplaces by the Chicago Tribune—none of which would have happened without each and every single one of you.
We often say that the people make MoLo, but that’s not just about hiring the best people and people who exemplify our values; it’s about being committed to delivering for the people who are making everything we do possible.
Part of that commitment is providing the best tools possible for our teams. We know the new Chicago office has been talked about a lot this year, so we won’t go on and on about the breathtaking views, the secret gardens, the on-tap cold brew, or the NBA-size basketball court again. And while the office is all of those things, it’s also so much more than that. Its entire purpose is to be a space conducive to providing the absolute best service possible for our customers and carriers. A hub for our people to enjoy while at work, and provide tools needed for their success—and, of course, a place to have fun after!
“The fact that we are now able to offer this very impressive environment to our employees is what it’s all about.” Cara Kinney, VP of Human Resources, said about the completion of 167 N. Green St.
And after years of necessary remote work, it gives us that much-missed human-to-human factor that simply isn’t possible on Slack or Zoom. And it seems like many of you agree, as you’ve swiped your badges about 10,000 times to get into the building since opening in July!
Anyone lucky enough to work with this year’s class of summer interns knows that it was an exceptional group. They brought energy, joy, and passion to everything they did.
We can’t wait to see what they do in the future, and we are so excited that many have stayed on as MoLo campus ambassadors at their respective colleges and universities!
Being passionate about what you do often means craving to learn more or having a passion for sharing the knowledge you have—and this year, our teams went above and beyond doing both.
The Women in Supply Chain ERG (WISC) hosted the first-ever Purple Table Talk, where a panel shared their perspectives on being a woman or non-binary person of color in the logistics industry. They also put together the first Women’s Leadership Summit, where some of MoLo’s incredible leaders spoke about their career journeys, lessons they’ve learned, and advice on progressing into leadership roles.
We also held this summer’s Customer Sales Summit and this Fall’s Truckload Execution Summit, where leaders from MoLo and ArcBest designed a roadmap to continue providing world-class service to all our customers and carriers and build cohesiveness across our teams.
Not to mention the BI and Data Science Summit with our team’s ArcBest counterparts, where they began planning collaborations focused on getting to know our customers better. And Carrier Sales Summit–where we met with our top carrier partners and treated them to a day of Chicago baseball! And these were just some of the many examples of that desire to learn and share throughout the year.
2022 was one for the record books, that’s for sure.
There’s so much to look forward to in 2023 and beyond, but what better to close out this look back on the past year than something that is just pure, quintessential MoLo: The Summer Rooftop Party.
FOR IMMEDIATE RELEASE
November 4, 2022
Contact: Helena Solarte
Email: [email protected]
Making the logistics firm a consecutive Top Workplaces winner for four years running
CHICAGO, Illinois, November 4, 2022 —MoLo Solutions, an ArcBest® Truckload service, has been awarded a Top Workplaces 2022 honor by the Chicago Tribune. The list is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage LLC. The confidential survey uniquely measures 15 culture drivers that are critical to the success of any organization: including alignment, execution, and connection, just to name a few.
“Earning a Top Workplaces award is a badge of honor for companies, especially because it comes authentically from their employees,” said Eric Rubino, Energage CEO. “That’s something to be proud of. In today’s market, leaders must ensure they’re allowing employees to have a voice and be heard. That’s paramount. Top Workplaces do this, and it pays dividends.”
MoLo connects shippers with carriers to get products where they need to be, when they need to be there. MoLo’s priority is always to put transparency and dedication first, offering world-class services to solve even the most complex shipping needs.
“We are honored to be recognized for fostering a meaningful employee experience and surrounding ourselves with passionate people who take care of each other,” said MoLo Solutions VP of Talent Meghan Savel. “We are continuously striving to build the best culture possible, and this year we were able to support our people even more through our brand new, state-of-the-art Chicago headquarters.”
MoLo Solutions, an ArcBest® Truckload service, offers reliable shipping solutions with a flexible carrier network and in-house freight experts to solve customers’ complex shipping needs. For more information, visit shipmolo.com and arcb.com.
Making the world a better place to work together.
Energage is a purpose-driven company that helps organizations turn employee feedback into useful business intelligence and credible employer recognition through Top Workplaces. Built on 16 years of culture research and the results from 27 million employees surveyed across more than 70,000 organizations, Energage delivers the most accurate competitive benchmark available. With access to a unique combination of patented analytic tools and expert guidance, Energage customers lead the competition with an engaged workforce and an opportunity to gain recognition for their people-first approach to culture. For more information or to nominate your organization, visit energage.com or topworkplaces.com.
Even before taking on the Niagara account, the MoLo team understood there would be high expectations and high-volume shipments. So, needing some time to get their feet wet, pun intended, was to be expected during the first year. So the team focused on learning how to best communicate with their carrier base and ensure they knew how the Niagara business ran—which would be critical to future success.
In January 2022, with a year under their belts, they knew they had what it takes to be one of Niagara’s top carriers. They kicked it into high gear by focusing hard on service; starting a weekly scorecard audit, working closely with Carrier Sales Director Nick Livas, and utilizing the Strategic Capacity team to ensure that their carriers serviced all loads up to their high levels of expectation.
That dedication to being driven for better is precisely how they got to this moment: being named Niagara’s Northeast Carrier of the Year.
“The MoLo team consistently delivered the world-class service and reliability needed for us to provide our products across the country.” Said Niagara Carrier Relations Manager Paul B. “Their exemplary service, communication, and collaboration are why we are honored to name them our Northeast Carrier of the Year.“
The decision at the beginning of this year to start biweekly meetings with the Niagara team, where they would check in on their scorecards, any callouts they had, or issues they came across, was the key to the massive progress made on the account. This proactive commitment to communication ultimately improved scores and helped the team develop deeper partnerships with the Niagara team.
“A lot of the success had to do with our relationships; they spoke to that when they gave us the award.” Nicole Beer, Manager, Customer Operations, said. “They mentioned ‘the top-down knows the bottom-up.’ Everyone on both sides are consistently on the same page and being proactive to make sure all issues get resolved.”
The team didn’t stop there, though. They went above and beyond through a policy of always responding to emails within 10 minutes, and by tailoring their communication style to the Niagara coordinators’ preferences so they could respond to any and all issues as quickly as possible.
One of the team’s most significant changes from 2021 to 2022, and another critical part of their success, was utilizing the Strategic Capacity team and leaning on them as a resource, which was vital to best servicing Niagara’s high-volume lanes.
“We were working hand-in-hand with the StratCap team, really becoming one team for the customer.” Brendan Sullivan, Account Manager, said about the partnership. “To see the transition from our overall score in 2021 to being a top performing carrier, I think that’s a big testament to why we made that decision.”
The MoLo team’s adaptability and agility in scaling up resources with a project’s needs allowed our team to stand out in Niagara’s network and become a key resource in critical times.
Winning something like Northeast Carrier of the Year clearly doesn’t come without an immense amount of teamwork, but the account’s manager, Nicole Beer, had one specific teammate she wanted to highlight:
“I would definitely like to shout out my Customer Operations Lead, Cailin Sheehan. She joined about two weeks after we onboarded Niagara in 2021.” Nicole said. “She has been my right hand, making sure that the service is there, building up our Operations team, and making sure they’re knowledgeable on the account and know how to handle certain issues. She is a huge part of the reason we got this award.”
Moving forward, and with two years of experience and knowledge under their belt, the team has every intention to continue to build upon the incredible success of 2022 and deliver even greater growth in the coming year.
A huge congratulations to everyone on the Niagara team who clearly put in the work and deserves this incredible recognition!
The award-winning team is comprised of Nicole Beer, Customer Operations Manager; Brendan Sullivan, Account Manager; Cailin Sheehan, Customer Operations Lead; Abbey Parsley, Customer Operations Specialist; Christine Athamanah, Customer Operations Specialist; Katie Dozois, Customer Operations Specialist; Maria Kay, Customer Operations Specialist; Trent Cairns, Customer Operations Specialist; Ellie Birgbauer, Customer Operations Specialist; Lexie Leander, Customer Operations Representative; Charles Bachmann, Customer Operations Representative; and Evan Price, Customer Operations Representative.
Barely five years ago, MoLo was just an idea.
While the idea, to change the logistics industry, wasn’t small, the physical space it occupied was.
As MoLo grew, so did the space it needed. Starting in a small third floor office in River North with a large closet we converted to our Accounting office, but packed to the brim with energy and passion. The team took private calls in a small hallway and held interviews at the downstairs Irish restaurant and pub—putting to use every space available.
That energy and passion led to rapid growth that outpaced the ability to stay in the current office. After nearly two months of hosting half the quickly expanding team in a nearby WeWork, MoLo moved to 120 N. Racine in Chicago’s West Loop in 2019—nearly tripling the size of the previous space. Within 6 months, the continued growth again exceeded the physical space, and before long, MoLo’s service-first approach was proving itself out and the team was taking up every available inch of space in the building.
All this led to last month, when MoLo moved to one of the premier, state-of-the-art spaces in all of Chicago—167 N. Green Street.
The more than 93,000 square feet of MoLo’s new home encompasses two floors and boasts breathtaking views of the Windy City. But best of all, it offers the opportunity for direct, in-person communications and collaboration, that human-to-human factor that simply isn’t possible on Slack or Zoom. The ability to spin around in your chair and ask someone a question, hop into a private meeting room to collaborate on a project, or simply have a conversation with a coworker—or as our Carrier Sales Assistant Manager Chris Steele put it, “have a live Slack.”
Developed by Shapack Partners, who have been leaders in creating the palpable energy of Chicago’s Fulton Market District with projects that include The Parker, Soho House, and the Hoxton Hotel, it’s no wonder that this space feels like the pinnacle of a modern workspace—MoLo does stand for Modern Logistics, after all.
“Everyone’s hard work and dedication have allowed us to design a brand-new office completely customized for our MoLo family. One that reflects exactly how incredible each and every person on this team is.”Cara Kinney, VP Human Resources
Guided by Cara Kinney, VP of Human Resources, Helena Solarte, Sr. Marketing Manager, Nick Lawler, Technology Operations Manager, and Jenna Monday, Project Manager, the eight-month undertaking was a team effort through and through. This is why, after completion, Cara described it as “living and breathing MoLo.”
What makes MoLo is the people. Our people’s drive, passion, and commitment to the values and vision of providing world-class service for our carriers and customers. So providing them with workspaces that give them the tools they need to not only thrive at their work but enjoy physically being in the office—if they so choose—is vital.
167 N. Green does that and more with its 500 desks that can be reserved on a daily, weekly, and permanent basis. Giving teams flexibility for schedules and the ability to still work from home when desired or needed.
Across the two floors, there are 17 conference rooms that can hold between four and 20 people, along with two massive training rooms on each floor, and 33 private offices—all named after Chicago’s iconic streets and neighborhoods. There are soundproof callrooms for when you need a little extra focus, Zoom-capable conference rooms so your whole team can get on a call together, and multiscreen workspaces set up at each of those 500 desks.
Every exterior wall of the office is a floor-to-ceiling window, providing immense natural light that touches nearly every corner of the office and offers gorgeous views of the iconic Chicago skyline.
Providing world-class service is the core of working at MoLo, but sometimes the key to doing your best work is knowing when you need to take a quick break, step back for a minute, or just have your second coffee of the day—which is easy when each floor has cold brew on tap!
MoLo’s slice of 167 N. Green was designed with that in mind throughout the entire process.
Spaces like the Secret Gardens provide greenery-filled corridors and seats that encompass you and allow you to tune out the rest of the world for a bit. Or common spaces with pool tables and shuffleboard, where you can go play a quick game to clear your mind. After a couple of years of working remotely and interactions often limited to Zoom and Slack, the opportunity to spend non-work-related time with your team is truly valuable beyond measure.
“Our people have fueled our growth from the beginning, and this new space allows them to work together in a fun, amazing location to continue to deliver unparalleled service to each other, our drivers, and our shipper partners.”Matt Vogrich, President & COO
There are multiple kitchens with seating areas for team lunches or where catering can be set up and provided. The 14th floor’s Urban Garden offers secluded eating or working spaces completely surrounded by a lush array of plants and lighting specifically designed for indoor garden areas.
Part of modern work life often means looking at a computer screen for hours at a time, but MoLo’s commitment to being driven for better for our people means providing ample opportunities and spaces to allow mental breaks and time to recharge while working in-office —so we can continue to be driven for better for our customers and carriers.
“The office represents a small part of our original vision becoming our reality.” MoLo CEO Andrew Silver says describing the office. “We set out to create the best experience for employees in our industry. Much of that is driven by our values and culture, but some of that has to do with the physical environment we create. Today, we can say with confidence we have the best office in our industry. That’s a competitive advantage for hiring talent. The best talent, the best people. They are who create the best experience for drivers and shippers in our industry. We have always believed that our recipe for successfully servicing drivers and shippers would be driven by our ability to keep our people happy. We’ve now created a long-term “work home” for our people that is second to none. It’s truly a place we can all be proud of.”
One of the selling points of 167 N. Green was the clear community the building has and that they are determined to continue fostering.
The top floor is an entirely shared common area for everyone who works in the building, with ping-pong tables, a sun-laden rooftop deck, an indoor fire pit, and vast amounts of places to eat and work. It is a truly stunning shared space.
On top of that, there is a building-only accessible gym, with, once again, breathtaking views of the city, in addition to state-of-the-art equipment, locker rooms, showers, and even professionally offered fitness classes. There’s also an NBA-regulation-sized basketball court that isn’t just for you and some friends to shoot hoops, it can also hold up to 400 people and be used as a town hall for company-wide meetings or other professional gatherings.
For MoLo, 167 N. Green is so much more than just an office. It’s a space that is conducive to providing the absolute best service possible, for both our customers and carriers. It’s a hub for our people, designed to be enjoyable to work at, provide tools needed for success, and fun to spend time in after work. It embodies our mentality of Driven to Deliver for everyone we interact with— as Cara said, it simply lives and breathes the essence of MoLo.
MoLo Solutions was recently named Brill Inc.’s 2021 Broker of the Year! In another year filled with global uncertainty, the MoLo team continued to not only rise to the challenge, but go above and beyond, providing unparalleled service to our customers.
Being named Broker of the Year doesn’t come without hard work or patience, and the Brill account is a perfect example of why. Stephan Mathis, Enterprise Sales Director, first spoke with Brian Wnuk, Director of North American Transportation for Brill’s parent company, Rise Baking Company, in the Spring of 2020 and was told throughout the summer that they didn’t have the need for new brokers. It wouldn’t be until January 2021 that the MoLo team was winning about 25 loads a month for the bakery ingredients manufacturers.
Over the course of the year, the MoLo team continued to win mini bids and score in the 90th percentile on Brill’s weekly scorecards—even delivering to locations as well-known as Walmart. Brill was especially impressed by Customer Operations Specialist Brianna Rendell’s relationship-building and transparency with their team, and their planners regularly took note of MoLo’s level of communication, service, and reliability. One Brill planner, Ashley, said that it seemed like The MoLo team had been in their network forever, and that “y’all came in the game ready to play!”
Proof of MoLo’s flexibility and strength came mid-year, when the entire Account Management group and operations team had to switch out. Brill expected it to be a hurdle, but the transition was seamless and MoLo didn’t let the customer feel the impact of internal adjustments for a second.
“You’re reliable. We’re thankful for the commitment MoLo has shown for us” — Brian Wnuk, Director of North American Transportation
The expectations for the team on the account were set early on in the relationship. “Our intention was to win the broker of the year.” Stephan said about his initial conversations with Brian. “I wanted to set the growth plan and customer strategy, collaborate with their team, and follow through on our commitments. This award symbolizes what it means to be MoLo.”
A huge congratulations to everyone who clearly put in the work and deserves this incredible recognition! The award-winning team is comprised of Brianna Rendell, Customer Operations Specialist; Max Dichtl, Customer Operations Specialist; Hani Harstad, Manager, Customer Operations; Nick Todoroff, Account Manager; Tommy Dillion Manager, Strategic Account Development; and Stephan Mathis, Enterprise Sales Director.
To most people, Nashville is known as “Music City,” but to MoLo, their little slice of the 615 is more often referred to as “Offense City.”
That mantra, which permeates the attitude and work ethic of the Nashville team, came about in the early days as the team spent their nights together in the new office trying to win business and find ways that they could continue to improve the customer experience.
“The ‘Offense City’ mentality is about attacking everything that you do: your daily work, a new challenge, and holding a teammate accountable. It means taking everything that comes your way head-on.” Kevin Berardini, Customer Sales Manager said. “Very few people ever get to be a part of building something bigger than themselves. Whether you are in Nashville or Chicago, that’s the opportunity that exists at MoLo, and we go after it with everything that we have.”
Several cities were considered for MoLo’s expansion, but the quickly-growing, vibrant, and engaged community in Nashville made it the perfect fit for a new office.
While visiting office locations the team fell in love with L&C Tower. In the heart of downtown, the location is perfectly-suited to host customers, carriers, and provide easy access to all that the city has to offer employees. After five months of planning, designing, and building, the office opened its doors one year ago today, on April 7, 2021.
Since then, the small team of about ten has more than quadrupled in size, with outstanding people joining customer sales, customer operations, and account management—with the aggressive hiring plan continuing into year two.
Their “Offense City” mantra not only exists in the mentality of the Nashville team—and written on a cardboard sign inside the office—but also in their results. In their first year, Nashville exceeded all expectations and brought in more than four times their projected revenue.
“The opportunity to help replicate the culture of MoLo in Nashville, while watching our team grow as contributors and as leaders has been amazing.” Said Ryan Dent, VP, Yield, and head of the office, about what the highlights of the last year in Nashville have been for him. “Thinking about what we’ve accomplished in this first year is awesome, but the best part of it all is the team we’ve assembled. Everyone is bought into the vision and willing to hold each other accountable while maintaining a fun environment.”
That sense of community is palpable when you visit the Nashville office, talk to anyone who works there, or even just read their office Slack channel. They have accomplished incredible things in their first year. But when you’re in “Offense City,” your first year’s accomplishments are just the fuel to do even better every single day—and they’re just getting started.
FOR IMMEDIATE RELEASE
March 31, 2022
MoLo Solutions’ Chief Product Officer Named Winner of Supply & Demand Chain Executive’s 2022 Pros to Know Award
CHICAGO—Supply & Demand Chain Executive, the only publication covering the entire global supply chain, named Jack Twyman, Chief Product Officer at MoLo Solutions, as one of the winners of the 2022 Pros to Know award. The award recognizes outstanding executives whose accomplishments offer a roadmap for other leaders looking to leverage the supply chain for competitive advantage.
“Jack represents the MoLo product that we deliver to our people, our drivers, and our shipping partners. He leads by example every single day and is an invaluable member of the MoLo family.” Said MoLo President & COO Matt Vogrich. “His ability to calmly guide our business through unprecedented growth is incredible and our success the last couple of years would not be possible without individuals like Jack leading the way. We are extremely proud of him for this recognition—it is very well deserved.”
Twyman is being recognized for his leadership in shepherding MoLo onto an entirely new operating platform, MasterMind, needed to meet the demands of MoLo’s rapid growth. Making the logistics firm the first ever use the new, cutting-edge platform. And for his role in leading the integration process between MoLo and ArcBest—following the Arkansas-based brokerage’s acquisition of MoLo in November of 2021.
“When I look back at past Pros to Know winners, I see a lot of individuals who accomplished a lot of great achievements. But this year’s winners are reinventing what it means to be a supply chain professional. This year’s winners are intuitive, adaptive and so super smart, and continue to push the envelope when it comes to everything supply chain-related,” said Marina Mayer, Editor-in-Chief of Supply & Demand Chain Executive and Food Logistics. “We received over 360 nominations this year, the highest number of nominations ever for this award. It’s proof that today’s supply chain professionals are not only doing great things for the supply chain, but are also being supported by their teams, peers and partners.”
You can find the full list of 2022 Pros to Know winners at www.SDCExec.com.
ABOUT MOLO and ARCBEST
Molo Solutions, a service of ArcBest®, offers reliable shipping solutions with a flexible carrier network and in-house freight experts to solve customers’ complex shipping needs. ArcBest (Nasdaq: ARCB), is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. Founded in 1923 and now with over 14,000 employees across more than 250 campuses and service centers, the company is a logistics powerhouse, fueled by the simple notion of finding a way to get the job done. Through innovative thinking, agility and trust, ArcBest leverages its full suite of shipping and logistics solutions to meet customers’ critical needs, each and every day. For more information, visit shipmolo.com and arcb.com.
About Supply & Demand Chain Executive
Supply & Demand Chain Executive is the only supply chain publication covering the entire global supply chain, focusing on trucking, warehousing, packaging, procurement, risk management, professional development and more. Supply & Demand Chain Executive and sister publication Food Logistics are also home to L.I.N.K. and L.I.N.K. Educate podcast channels, L.I.N.K. Live, SCN Summit, SupplyChainLearningCenter.com and more. Go to www.SDCExec.com to learn more.
MoLo’s Chief Product Officer Jack Twyman has been named a winner of Supply & Demand Chain Executive’s 2022 Pros to Know award! There were more than 360 nominations submitted this year, the most ever in the history of the award—which speaks to the incredible quality of Jack’s leadership at MoLo.
To those who know him, it’s no surprise that Jack is being recognized for an award like this. Throughout his nearly two-year tenure with MoLo, he has demonstrated hard work, resilience, and thoughtful leadership. This was perfectly demonstrated in his shepherding of MoLo onto MasterMind—an entirely new operating platform needed to meet the demands of MoLo’s rapid growth. Not only that, MoLo was the first logistics firm to ever use this new, cutting-edge platform, requiring an extra layer of precision and knowledge during the implementation process.
Throughout the transition, Jack developed processes and tools to help ensure that teams could maintain visibility of volume and activities simultaneously across MasterMind and MoLo’s previous platform. This was all while adapting to life only a few months into a global pandemic, working entirely remote, and still maintaining the first-class level of service MoLo is known for.
“When I look back at past Pros to Know winners, I see a lot of individuals who accomplished a lot of great achievements. But, this year’s winners are reinventing what it means to be a supply chain professional. This year’s winners are intuitive, adaptive and so super smart, and continue to push the envelope when it comes to everything supply chain-related.” – Marina Mayer, Editor-in-Chief of Supply & Demand Chain Executive Magazine
Since MoLo’s acquisition by ArcBest in November of 2021, Jack has served as the integration lead between the two companies. He sees this process as not only integration between MoLo and ArcBest, but crucially with MoLo’s customers. His philosophy while guiding the transition has been to view it from a customer-by-customer perspective. Looking at where MoLo traditionally has been strong, where ArcBest traditionally has been strong, and how those strengths can complement and best serve both companies’ diverse customer base.
Jack sees the future of MoLo and ArcBest as much larger than the sum of two individual parts. He sees an incredible opportunity to balance and mesh those two worlds together, creating a truckload brokerage able to service an even broader swath of customers at a level of detail and expertise that is unmatched in the industry. And, in fact, help shape the industry in the process.
Members of Jack’s team describe him as an incredible leader who uses his extensive knowledge of both the logistics industry and the intricacies of business to lead with humility, passion, and integrity—and that he is always considering how decisions that they make are going to impact every person and department at MoLo.
We could not be prouder to have Jack as part of the MoLo family, as he is the perfect embodiment of a “Pro to Know.”
At MoLo, we’re always driven to provide the best possible service to our customers. Which is why we’re thrilled to be named as one of Isometric Technologies (ISO)’s 2021 Excellence in Service Award winners!
ISO developed a platform that allows shippers and their transportation providers to identify and correct inefficiencies by aggregating performance data into a single place. This first ever award recognizes those who displayed exceptional performance levels in ISO’s system throughout 2021.
“ISO’s innovative platform and technology is what enabled my team, through relentless, hard work, to improve what was already one of the fastest growing accounts at MoLo.” Said Nicole Beer, Customer Operations Manager.
“It is truly an honor to receive ISO’s first-ever Excellence in Service Award—and we look forward to continuing this level of exceptional service for our customers.”
Each week, the MoLo team is able to utilize their system to improve their service scores for our customer and reduce the amount of fines attached to individual shipments. MoLo representatives are scored based on acceptance and overall on time deliveries, and ISO helps calculate the data and display overall scores for carriers. ISO helped Nicole’s team correct their service scores by allowing them to gather intel on whether or not a load was late or missed, and give them the opportunity to utilize supporting evidence to enhance their scores.
“ISO’s 2021 Excellence in Service Award was created to recognize carriers that displayed exceptional performance throughout the year.” Said Brian Cristol, CEO & Co-Founder of Isometric Technologies. “MoLo Solutions has shown exemplary service in 2021; we are honored to partner with them and recognize their position as a leader in the industry.”
We are so honored to have been recognized by ISO, and couldn’t be prouder of our team’s dedicated work that made it happen. In addition to ISO, in 2021 we received awards from Forbes, Inc. Magazine, BuiltIn, the Chicago Tribune, and Crain’s Chicago Business. We gave it our all last year, and we’re just getting started.
The Customer Operations team whose work led to this award are:
Brendan Sullivan, Account Manager; Cailin Sheehan, Customer Operations Lead; Abbey Parsley, Customer Operations Specialist; Drew Smith, Customer Operations Specialist; Yadira Cardenas, Customer Operations Specialist; Christine Athamanah, Customer Operations Specialist; Katie Dozois, Customer Operations Specialist; Trent Cairns, Customer Operations Representative; and Ellie Birgbauer, Customer Operations Representative